How a Nationwide Relief Organization Upgraded Its Printer Fleet
Reliable, out-of-the-box performance with the SATO PV4

A nationwide humanitarian organization dedicated to disaster relief, military family support, and blood services needed a better solution for mobile label printing. With more than 20,000 employees and operations across the U.S., it relies on efficient logistics and dependable tools to deliver critical services.

The Challenge

This organization was looking to replace an aging fleet of mobile printers. Their team ran into challenges when testing competitive options, many of which required custom firmware or upgrades just to function correctly. What they needed was a printer that could be configured easily and perform reliably right out of the box, without complicating existing workflows or requiring format changes.

The SATO Solution

SATO proposed a direct replacement using the PV4 mobile printer. Designed for simple setup and seamless integration, the PV4 worked immediately with their existing 4x2 label formats — no image rotation, no shifting, and no need for special configurations. Deployment was also simplified thanks to SATO’s Unified Label and Net Configuration utilities, which made it easy to roll out the solution across multiple locations.

In addition to providing the printers, SATO offered compatible direct thermal media and ongoing service support. This all-in-one solution helped meet the customer's logistical, performance, and budget needs.

What Made the Difference

SATO stood out by delivering a solution that worked right out of the box. The PV4 required minimal configuration, eliminating the headaches caused by more complex competitors. The transition was smooth, with no need to reformat labels or change internal systems. Plus, the PV4 was competitively priced, aligning with what the organization had previously spent on hardware.

SATO’s responsiveness during the testing phase also made a big impression. Our team answered every question promptly and ensured the customer felt supported throughout the evaluation process.

The Results

The organization has already placed an initial order of PV4 printers and plans to place an additional order for the entire fleet later in the fiscal year. SATO has been conditionally approved as a supplier, setting the stage for long-term partnership opportunities.

Next-Level Printing, No Complications

To learn more about SATO's mobile printing solutions, Mobile Thermal Printers | SATO America.