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SATO Online Services (SOS)

Cloud-based IoT solution to keep your operations running & visible

Software

SATO Online Services (SOS)

Cloud-based IoT solution to keep your operations running & visible

Software

Contact Us

SATO Online Services (SOS) is a cloud-based IoT solution that enables preventative maintenance and quick troubleshooting of SATO printers with visibility of printer status in a dashboard view.

Are you experiencing unnecessary downtime due to printer part replacements or unexpected errors?

By keeping watch on printer status, SATO Online Services (SOS) notifies the operator when an expendable part needs replacement, and offers prompt and effective resolution to problems. SOS enables users to monitor the status of all printers at a glance, allowing for easy adjustment of print speed, darkness, position and network settings.

Dashboard (SOS Web) and Printer Configuration

  • View the operational status at a glance via the dashboard.
  • Central management of devices across different locations.
  • View each printer’s settings, configuration and status.
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Preventative Maintenance Proactive servicing to reduce downtime

By monitoring printer operations using data, SOS detects when wear-parts will need to be replaced. This prevents unplanned downtime and keeps operations running.

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Troubleshooting Instructional Videos Initiated Remotely

  • SOS can be set up to automatically send emails on
    printer errors, alerts, and warnings.
  • Troubleshooting instructions can be initiated remotely.
  • Enable immediate problem solving by: showing printer display, retrieving the print log, hex dump & last print image, uploading clone file.
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SOS Mobile App Visibility provides effciency

  • Users can view the dashboard on the go.
  • Troubleshoot immediately by accessing the printer’s  manual directly from the device.
  • Daily check-up function is easily accessible by QR code or NFC.
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Features

Preventative Maintenance

SOS will track printer and parts usage, notifying when cleaning or parts replacement is needed, thus preventing downtime.

Quick Troubleshooting

SOS identifies the specific error and offers a direct resolution through the online manual, video tutorials, or through phone support to keep downtime to a minimum.

Visibility and Adjustability

Easily monitor the status of printers, manage printer assets, and adjust printer settings remotely as needed.

Applications

  • Manufacturing
  • Retail
  • Healthcare
  • Blood & Pathology
  • Food Service & Distribution
  • Transport & Logistics
  • Automotive
  • Government
  • Hospitality
  • Education & Libraries
  • Aerospace
  • Utilities
  • Wholesale
  • Travel & Leisure
  • Law Enforcement
  • Legal
  • Banking & Finance
  • Diamond & Jewellery

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