CLNX Series: Steps to save CLNX log files (Hex Dump Data) to USB Flash Drive

This document is for showing how users can save CLNX log files (Hex Dump Data) via the LCD menu to a USB flash drive.

Procedures to follow:

  1. Place the printer OFFLINE by pressing either the [PLAY/PAUSE] button or the [Left-soft] button
  2. Press the [ENTER] button to access SETTINGS menu
  3. Navigate to the TOOLS menu using the [DIRECTIONAL] button and press the [ENTER] button
  4. Select Hex Dump from menu and then change Hex Dump Mode to Enabled and press the [ENTER] button
  5. Once Hex Dump Mode is Enabled, you can exit out of SETTINGS menu by pressing the [BACK] button or simply press the [PLAY/PAUSE] button to return to OFFLINE
    NOTE: The printer icon in the LCD will now show Hex characters indicating the printer is in Hex Dump Mode
  6. Place the printer ONLINE by pressing the [PLAY/PAUSE] button of the [Left-soft] button
  7. Send the print data to the printer or print via installed printer driver
  8. If the print data received can be processed, the printer will print the label format; if not, no label will be printed but the print data will be saved in the Hex Dump memory so you may investigate the data stream commands.
    NOTE: Unlike the legacy 'e' series printer models (DSW2-4 ON) , the printer will not start printing the hex dump data
  9. If needed, prepare a USB Flash drive by formatting with FAT 32 file system
  10. Insert the formatted USB in the USB Flash drive to printer'either the front or rear USB Host port
  11. The LCD will display a USB Flash Drive icon along the top in the status bar indicating it has detected the USB drive
  12. Place the printer OFFLINE by pressing either the [PLAY/PAUSE] button or the [Left-soft] button
  13. Press the [ENTER] button to access SETTINGS menu
  14. Navigate to the TOOLS menu using the [DIRECTIONAL] button and press the [ENTER] button
  15. Select Hex Dump from menu and then change Hex Dump Mode to Disabled and press the [ENTER] button
  16. Scroll down menu and select LOG FILES and press the [ENTER] button
  17. Choose the COPY option from the menu and press the [ENTER] button
  18. Select hexdump/ from menu and press the [ENTER] button
  19. It will now display a list of items for you to select - use the directional arrow to highlight and press the [ENTER] button to select (a check mark will appear in the box)
    NOTE: If there are more than one log files listed, the user will need to select the appropriate file designation(s). It will take a moment to copy the selected file(s) to the USB Flash drive as it depends on the file size. File name will be as follows (enumerated (xx) for each print data stream received from the designated interface):
    BT00xx.bin
    : Received data through Bluetooth interface
    LAN00xx.bin:
    Received data through LAN interface
    LPT00xx.bin
    : Received data through IEEE1284 interface
    SCI00xx.bin
    : Received data through RS-232C interface
    USB00xx.bin
    : Received data through USB interface
  20. After all file(s) have been selected/checked, press the [Right-soft] button (check mark) to begin copying/saving to the USB Flash Drive. It will then display "Copy completed successfully" and you can press the [Right-soft] button (check mark). Once it has completed copying file(s) you may remove the USB Flash drive from the printer and place it back ONLINE by pressing either the [PLAY/PAUSE] button or the [BACK] button to exit out of the menus.
  21. If user prefers to print the Hex Data rather than copying/saving the Hex Dump file(s) then select PRINT instead of COPY option in Step 16. The Hex Data will be printed when the printer is placed ONLINE.
    NOTE: Always use the widest media for the print area of the printer model being used (e.g. 4" for CL4NX/6" for CL6NX) . When printing the Hex Dump Data may span across multiple labels depending on length of media being used. Thus it is recommended to use COPY option so you cam use a Hex Editor to view the data captured and if needed, email to SATO Technical Support for further analysis.

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