Thermal Printer Service Training

SATO is pleased to offer in-depth training at our corporate headquarters in Charlotte, North Carolina. The following is a brief outline of the service training classes offered. Discounts are offered based on your SATO Prestige Partner level. If you need further information, please contact Kevin Boger either at 704.644.1650 or [email protected]

SATO CLNX and M84Pro Industrial Tabletop Training:

M84Pro/CL4NX Training Information

The SATO CL4NX/M84Pro Service Training is a two day hands-on, instructor-led class that will give participants working knowledge and repair skills to service and maintain optimum reliability of their SATO tabletop printer models. Cost is $850.00/person - discounts available based on the SATO Prestige Partner level. Each participant will receive documentation/utilities and printer drivers to be able to troubleshoot printer related issues. Lunch is provided to each attendee for the days of training.

2020 Training Dates – Tabletop:

Upcoming Dates:

Tabletop - May 4-5, 2020
Tabletop - August 17-18, 2020
Tabletop - November 2-3, 2020


Location:
SATO America
10350-A Nations Ford Road
Charlotte, NC 28273

SATO S84-ex Series Print Engine Training:

S84_ex Print Engine Training Information

The SATO S84-ex Series Print Engines Service training is a two day hands-on, instructor-led class that will give participants the ability to effectively service and maintain optimum reliability of the SATO print engine used in a print and apply system. The new high-speed S84-ex Series printer models are used for the training class. Cost is $850.00/person - discounts available based on the SATO Prestige Partner level. Each participant will receive the necessary documentation/utilities and printer drivers to be able to troubleshoot printer related issues. Lunch is provided to each attendee for the days of training.

2020 Training Dates – Print Engine:

Upcoming Dates:

Print Engine - May 6-7, 2020
Print Engine - August 19-20, 2020
Print Engine - November 4-5, 2020


Location:
SATO America
10350-A Nations Ford Road
Charlotte, NC 28273

General Outline for Service Training

Replacement Procedures

  • Covers
  • Printhead
  • Timing Belt(s)
  • Main PCB
  • Ribbon PCB/Sensor
  • Platen Roller
  • Feed Roller
  • Power Supply
  • Gap Sensor
  • Eye Mark Sensor

Mechanical Adjustments

  • Timing Belts
  • Printhead balance
  • Printhead alignment
  • Ribbon Assembly Components
  • Interfaces




Configuration

  • Printer Settings
  • LCD – User Mode
  • Advanced Mode
  • Service Mode

Electrical Checks & Adjustments

  • Gap Sensor
  • Eye-Mark
  • Others

Classes are scheduled to begin at 9:00 am and conclude at 4:00 pm. Cost is $850/person and discounted by SATO Partner Program Participation Level. Classes are limited in size. Registration for any training programs must be confirmed 14 days in advance. A completed Registration Form, purchase order or credit card order in the full amount must be received for confirmation. If you do not receive confirmation within 5 business days after submission, please contact Kevin Boger 704.644.1650. Early registration is encouraged.

SATO America accepts the following forms of payment for service training:

  • MasterCard
  • VISA
  • American Express
  • Certified/Company Check

Please note, when course enrollment is less than four attendees, SATO reserves the right to cancel or reschedule any class. Because of this, it is strongly recommended not to make any travel arrangements until you receive confirmation thirty (30) days prior to the scheduled training date.

Fees for the class will be processed at the time of registration. Fees are fully refundable when reservations are canceled in writing at least thirty (30) days prior to the start of the course. If the reservation is canceled less than thirty (30) days prior to the start of the class, the class fees will be refunded minus a $150 Cancellation Fee per class. Classes may also be rescheduled for a later time for no additional cost.

If you have questions regarding SATO Service Training or registration, please contact Kevin Boger at 704.644.1650 x1202.