SATO America Stands with You in Times of Uncertainty
March 19, 2020
Dear Valued SATO Customer/Partner,
SATO America feels that transparency is vital in communicating our ongoing efforts to ensure the health and safety of our employees as well as the communities in which we work and live. In response to the on-going global concerns related to COVID-19, we want to assure our customers that SATO America maintains a robust business continuity plan to ensure that we deliver uninterrupted service and an exceptional experience to our customers and partners during this time.
Our strategy ensures that all business-critical functions of the organization continue without delay. As of today, we have restricted work-related travel, instituted best practices to allow telecommuting for non-business critical operations, and plan to adhere to the recommended social distancing inside our facilities. We look forward to continuing to provide you with our SATO value-added services; our service teams are still providing critical customer support functions. Our Account Managers, Application Engineers, Technical Support, and Customer Service teams are currently available through their regular phone numbers and e-mail as well as video conferences. Allowing our teams to assist you in continuing to conduct business and help solve issues that might arise during this unforeseen situation at hand.
We are continually monitoring our supply chains for potential impact. As of now, SATO America is not directly affected as there have been no closures or suspension of the production of SATO products. We have a full stock of inventory of products at our facility and through our distribution channels. We know that SATO products are vital now more than ever for customers in the healthcare, supply chain, warehouse, transportation, and food safety sectors. SATO America truly values your partnership. We will continue to provide our customers with superior customer service that you depend on during these uncertain times.
Stay healthy and safe,
Vice President, Customer Growth