SATO has launched a chatbot function on our website for North America to offer more convenient and timely technical service and support to our printer users.

The chatbot is available on any of our Service & Support web pages.

Using the chatbot, customers can type simple questions they have regarding printer usage and maintenance such as print head cleaning, platen roller replacement or label roll installation. They will then be guided to quick solutions in the form of online manuals, demo videos and more.

The chatbot also allows customers to reach out easily to SATO’s technical support teams for more complex issues.