Applications and Software Support will help you with your questions regarding software, connectivity of your printer, and other general applications questions.

Service Training

SATO is pleased to offer in-depth training at our corporate headquarters in Charlotte, North Carolina. The following is a brief outline of the service training classes offered. Discounts are offered based on your SATO Prestige Partner level. If you need further information, please contact Kevin Boger either at 704.644.1650 or training-sallc@sato-global.com

SATO CLNX and M84Pro Industrial Tabletop Training:

M84Pro/CL4NX Training InformationThe SATO CL4NX/M84Pro Service Training is a two day hands-on, instructor-led class which will give participants working knowledge and repair skills to service and maintain optimum reliability of their SATO tabletop printer models. Cost is $850.00/person - discounts available based on SATO Prestige Partner level. Each participant will receive documentation/utilities and printer drivers to be able to troubleshoot printer related issues. Lunch is provided to each attendee for the days of training.
 

2017 Training Dates – Tabletop:
February 20-21, 2017
May 22-23, 2017
Aug 21-22, 2017
Nov 13-14, 2017
Location:
SATO America
10350-A Nations Ford Road
Charlotte, NC 28273

 

SATO S84-ex Series Print Engine Training:

S84_ex Print Engine Training InformationThe SATO S84-ex Series Print Engines Service training is a two day hands-on, instructor-led class which will give participants the ability to effectively service and maintain optimum reliability of the SATO print engine used in a print and apply system. The new high speed S84-ex Series printer models are used for the training class. Cost is $850.00/person - discounts available based on SATO Prestige Partner level. Each participant will receive necessary documentation/utilities and printer drivers to be able to troubleshoot printer related issues. Lunch is provided to each attendee for the days of training.
 

2017 Training Dates – Print Engine:
February 22-23, 2017
May 24-25, 2017
August 23-24, 2017
November 15-16, 2017
Location:
SATO America
10350-A Nations Ford Road
Charlotte, NC 28273

 

 

General Outline for Service Training

Replacement Procedures

  • Covers
  • Printhead
  • Timing Belt(s)
  • Main PCB
  • Ribbon PCB/Sensor
  • Platen Roller
  • Feed Roller
  • Power Supply
  • Gap Sensor
  • Eye Mark Sensor

Mechanical Adjustments

  • Timing Belt
  • Printhead balance
  • Printhead alignment
  • Carbon Tension adjustment
  • Interfaces
  • Parallel
  • Serial/RS232
  • Ethernet
  • EXT port

Configuration

  • Dipswitches
  • Front Potentiometers
  • LCD – User Mode
  • Advanced Mode
  • Service Mode

Electrical Checks & Adjustments

  • Gap Sensor
  • Eye-Mark
  • Others

 

Classes are scheduled to begin at 9:00am and conclude at 4:00pm. Cost is $850/person and discounted by SATO Partner Program Participation Level. Classes are limited in size. Registration for any training programs must be confirmed 14 days in advance. A completed Reservation Form, purchase order or credit card order in the full amount must be received for confirmation. If you do not receive confirmation within 5 business days after submission, please contact Kevin Boger 704.644.1650. Early registration is encouraged.

SATO America accepts the following forms of payment for service training:
  • MasterCard
  • VISA
  • American Express
  • Certified/Company Check

Please note, when course enrollment is less than four attendees, SATO reserves the right to cancel or reschedule any class. Because of this, it is strongly recommended not to make any travel arrangement until you receive confirmation thirty (30) days prior to scheduled training date.

Fees for the class will be processed at time of registration. Fees are fully refundable when reservations are canceled in writing at least thirty (30) days prior to the start of the course. If the reservation is canceled less than thirty (30) days prior to the start of the class, the class fees will be refunded minus a $150 Cancellation Fee per class. Classes may also be rescheduled for a later time for no additional cost.

If you have questions regarding SATO Service Training or registration, please contact Kevin Boger at 704.644.1650 x1202.

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