Applications and Software Support will help you with your questions regarding software, connectivity of your printer, and other general applications questions.

Onsite Service Plans

Benefits of Onsite Service Plans
Protect your SATO products through annual service onsite plans from SATO America, LLC. In the event of malfunction or breakdown, service plans serve as "insurance" for your equipment. Complete repair security provides peace of mind for your business.
Protect your SATO products with annual service onsite plans. In the event of malfunction or breakdown, our plans act as "insurance" for your equipment.


Onsite Service Plans

  • No authorization required for onsite service plans, call with service plan number and technicians are dispatched.
  • Technicians arrive onsite with fully stocked service packs to complete repairs on the first visit.
  • Unlimited repairs, travel time, all parts and labor (excluding print heads) are included under the onsite service plan.
  • Onsite service throughout the United States and Canada (Toronto, Montreal, Calgary and Vancouver).
  • Response times available are:
    • Standard within 48 hours (2 business days)
    • Next Business Day (within 24 hours) 
    • Same Day (within 4 hours) * limited service area – call for availability 

 

Onsite Service Plans DatasheetGet a quote for an Onsite Service Plan - protect your SATO equipment with genuine parts installed or replaced by a certified repair technician.Read our Onsite Service Plan Terms & Conditions, explains equipment covered & services included & any applicable additional charges. Limitations may apply.