TechTip: S84ex/S86ex - Firmware Download Procedure

WARNING: All counter information (e.g. print head) and printer configuration settings will be reset and is recommended you follow the steps below to save/restore current printer settings prior/after initiating.

NOTE: You will need to extract the files contained in the latest S84ex/S86ex firmware ZIP file and copy the PR61 folder to the root folder of either a SD Card or USB Memory to prior to following steps to update printer firmware.

1. Save the current printer setting to either SD Card or USB Memory

  1. Power OFF printer
  2. Insert SD Card or USB Memory into the printer
  3. While pressing the [UP] key, power ON the printer and release at the audible beep
  4. Select either “SD CARD” or “USB MEMORY” ”  for the memory option being used on the “INTERFACE SELECT” menu and press [ENTER] key
  5. Select “CONFIG” in “UPLOAD SELECT” menu and press [ENTER] key
  6. When “PROGRAM UPLOAD COMPLETED” is displayed, press [ENTER] key to return to the “INTERFACE SELECT” menu
  7. Power OFF the printer

2. Download the firmware files

  1. While pressing the [DOWN] key,  power ON the printer and release at the audible beep
  2. Select either “SD CARD” or “USB MEMORY”  for the memory option being used on the “INTERFACE SELECT” menu and press [ENTER] key
  3. Select “FIRMWARE” in “DOWNLOAD SELECT” and press [ENTER] key
  4. When “PROGRAM DOWNLOAD COMPLETED” is displayed, press [ENTER] key to return to the
    “INTERFACE SELECT” menu
  5. Power OFF the printer

After the base printer firmware has been updated, you will then need to download the Emulation firmware files:

  1. While pressing the [FUNCTION] key, power ON  the printer and release at the audible beep
  2. Once printer is booted, choose “DELETE” in the “MODULE SETTING” menu and press [ENTER]
  3. Select “ALL” in the “MODULE DELETE” menu and press [ENTER] key
  4. When “MODLULE DELETE COMPLETED” is displayed on LCD, wait 3 seconds before proceeding to the next screen
  5. Choose “DOWNLOAD in the MODULE SETTING and press [ENTER] key
  6. Select either SD CARD or USB MEMORY in INTERFACE SELECT and press [ENTER] key. NOTE: The LCD will display download progress (01/03->03/03) – Do not interrupt process
  7. When “MODULE DOWNLOAD COMPLETED” is displayed, press [ENTER] key to return to the INTERFACE SELECT menu
  8. Power OFF the printer and perform a Factory Reset

3. Factory Reset Procedure

  1. Open the print head and hold [LEFT] + [RIGHT] + [ENTER] keys and power ON S84ex/86ex print engine - release keys upon hearing the audible beep to boot into MAINTENANCE MODE
  2. Once “MAINTENANCE MODE “is displayed on LCD, select “FACTORY MODE using directional key and press [ENTER] key
  3. At the “COUNTER CLEAR” menu, select “ALL” the directional key and press [ENTER] key
  4. At this point the printer has been reinitialized. The remaining menu items are informational/optional and you can opt to skip past the remaining menu selections
  5. Power printer OFF

4. Restore Printer Settings/Configuration

  1. While holding the [DOWN] key, power the printer ON and release at the audible beep
  2. Select either “SD CARD” or “USB MEMORY” for the memory option being used on the “INTERFACE SELECT” menu and press [ENTER] key
  3. Select “CONFIG” from list in “DOWNLOAD SELECT” menu and press [ENTER] key
  4. When “PROGRAM DOWNLOAD COMPLETED” is displayed, the configuration settings have been restored.
  5. Power OFF printer, remove memory option and power printer ON to resume normal printing operation.

If you have any questions regarding the steps outlined in this procedure, please contact SATO America Technical Support (704.644.1660) for assistance.

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