Business Solutions: BEST Channel Product 2010
Join us on
Proud Sponsor of:

Warranty

print

SATO Global Warranty Program

SATO warrants that when purchased from SATO or through an authorized SATO distributor or reseller; this printer, its components, and accessories are in good working order and free from defects in workmanship and materials.

  1. The warranty period for SATO Printers (excluding the printhead, platen roller, and cutter assembly) is one (1) year from the purchase date. Warranties applicable to products commence on the date as stated on the sales invoice provided by the reseller. Commencement dates of warranties applicable to other sovereignties may be found in their relative literature.
  2. The warranty period for SATO Spare Parts (excluding printheads, platen rollers, and cutter assemblies) is one (1) year from the date of purchase.
  3. The warranty period for SATO Printheads, and Platen Rollers is:
    • Thermal Transfer Applications: one (1) year or 30km (1,200,000 linear print inches), whichever comes first.
    • Direct Thermal Applications: one (1) year or 15km (600,000 linear print inches), whichever occurs first.
  4. *Printheads for the M5900RVe and M8459Se series printers are exempt, which have a warranty period of one (1) year or 50km (2,000,000 linear inches), whichever occurs first.

  5. The warranty period for SATO Cutters is one (1) year from the date of purchase or the following number of cuts:
    • SATO Standard Guillotine Cutter: 1 year or 300,000 cuts, whichever comes first.
    • SATO Heavy Duty Rotary (HD) Cutter: 1 year or 500,000 cuts, whichever comes first.
    • SATO TG3 Series Integrated Cutter: 1 year or 1,000,000 cuts, whichever comes first.
  6. **Note: Damage caused by the cutting of non-approved materials such as woven or non-woven fabrics, TYVEK, heavy synthetic materials or other physical damage will void the warranty.

  7. The warranty period for SATO Rechargeable Batteries is 90 days from date of purchase.
  8. In the case of repairs, parts replacements or some other services are requested under the warranties provided herein within the warranty period, the additional warranty period of 90 days for the repaired or replaced parts is to be given from the date of such repairs or replacements.
  9. Printer modification, improper use, or maintenance by unauthorized and/or non-certified service companies will void printer warranty. Improper use includes, but is not limited to, the use of consumables or any thermal carbon ribbon which are not manufactured or authorized by SATO. Physical damage to the printhead, platen roller, or cutter other in addition to that specified above will also void the warranty.
  10. Warranty service may be obtained by returning the printer to any one of the SATO Global Network Companies as listed below. The owner must prepay all shipping charges to the address of one of those listed companies and assume all risk of loss or damage during transit. Proof of purchase verifying the purchase date, or the original warranty registration, must be included with the printer.
  11. The owner will be notified prior to any chargeable repair activity should the warranty be voided.
  12. The warranties provided herein commonly covers and are applicable to the products sold through the global SATO sales networks or channels excluding those sold in Japan. The services under this common warranty, unlike local warranties to be given separately by each SATO group company, are to be provided by any SATO group companies, regardless of the place of purchase.
  13. The foregoing warranties are the only warranties provided by SATO in connection with the products covered. All other warranties, whether expressed or implied, are not valid; including without limitation, implied warranties of merchantability and fitness for a particular application.
  14. SATO shall not be liable for any incidental or consequential damages, loss, or expense arising from printer use or failure to operate. And in no event shall SATO be liable for any damages exceeding the printer purchase price.

Your printer can be registered with SATO at www.satoworldwide.com/registration/reg.asp



If your printer is installed in either North America or South America,
please register at http://www.satoamerica.com/cms/Printer+Registration+Form/290.html

If your printer is installed outside of North America and South America,
please register at www.satoworldwide.com/registration/reg.asp

If your printer is not registered with SATO, you may be required to present proof of purchase to obtain warranty service.

Please contact one of the below companies for more details on processing warranty claims:

SATO GROUP NETWORK

NORTH AND LATIN AMERICA OFFICES

SATO AMERICA INC.
10350A Nations Ford Road, Charlotte, NC 28273
Ph: 1-704-644-1650
Fx: 1-704-644-1662
http://www.satoamerica.com

SATO ARGENTINA S.A.
(Argentina, Bolivia, Chile, Paraguay, Uruguay)
Pola 3166 - (C1439ENL) - Capital Federal
Argentina
Ph: (5411) 4887-9000
Fx: (5411) 4638-5049
http://www.satoargentina.com.ar

SATO BRASIL
Av Dr Lino de Moraes Leme, 280
Jd Aeroporto CEP 04360-000
Sao Paulo, SP - Brasil
Ph: (5511) 5033-5577
Fx: (5511) 5033-5575
http://www.satobrasil.com.br

SATO LABELING SOLUTIONS AMERICA, INC.
Romeoville
1140 Windham Parkway
Romeoville, Illinois 60446
Ph: 1-630-771-4200
Fx: 1-630-771-4210
http://www.satolabeling.com

Horticultural Division
930 Jimmy Ann Drive
Daytona Beach, FL 32117
Ph: 1-386-274-5566
Fx: 1-386-274-5599
http://www.satolabeling.com

 

EUROPE OFFICES

SATO UK LTD
Valley Road, Harwich, Essex England CO12 4RR,
United Kingdom
Ph: 44-1255-240000
http://www.satouk.com

SATO POLSKA SP Z O.O.
Panattoni Park II, Ul. Ryszarda Chomicza 3,
Nowa Wieś Wrocławska,
55-080 Kąty Wrocławskie,
Poland
Ph: +48 71 776 04 60
http://www.satoeurope.com

SATO FRANCE S.A.S.
Rue Jacques Messager
59175 Templemars
France
Ph: 33-3-20-62-96-40
http://www.satoeurope.com

SATO GERMANY GmbH
Frankfurter Strasse 95, 65479 Raunheim
Ph: +49 6142 60361 0
http://www.satoeurope.com

SATO BENELUX B.V.
Techniekweg 1b, 3481 MK Harmelen, Netherlands
Postbus 146, 3480 DC Harmelen, Netherlands
Ph: 31 (0) 348 444437
http://www.satoeurope.com

SATO IBERIA S.A.U. (Spain)
Dels Corrals Nous, 35-39, Pol.Can Roqueta
08202 - Sabadell, Barcelona, Spain
Ph: 34-902-333-341
http://www.satoeurope.com

ASIA OFFICE

Head Office:
SATO CORPORATION

1-7-1, Shimomeguro, Meguro-ku,
Tokyo 153-0064, Japan
Ph: +81 3 6665 0600
Fx: +81 3 5487 0310
http://www.sato.co.jp/english/

SATO ASIA PACIFIC PTE LTD
438B, Alexandra Road, #09-01/02
Alexandra Technopark, Singapore 119968
Ph: 65-6271-5300
http://www.satoasiapacific.com

SATO SHANGHAI CO., LTD
Room 1901-1903, International Corporate City,
3000 North Zhongshan Road, Putuo District,
Shanghai 200063, China
Ph: +86 21 3252 2777
http://www.satochina.com

SATO AUTO-ID (THAILAND) CO., LTD
292/1 Moo 1 Theparak Road, Tumbol Theparak, Amphur Muang, Samutprakarn 10270
Ph: 66-2-736-4460
http://www.satothailand.co.th

SATO AUTO-ID MALAYSIA SDN. BHD.
No.25, Jalan Pemberita U1/49, Temasya Industrial Park, Section U1, 40150 Shah Alam, Selangor Darul Ehsan
Ph: 60-3-7620-8901
http://www.satoasiapacific.com

SATO AUSTRALIA PTY LTD
1/1 Nursery Avenue, Clayton Business Park, Clayton, VIC, 3168 Australia
Tel: 61-3-8814-5330
http://www.satoaustralia.com

SATO NEW ZEALAND LTD
30 Apollo Drive, Mairangi Bay
PO Box 305-031, North Shore,
Auckland, New Zealand
Ph: 64-9-477-2222
http://www.satonewzealand.com


 

Warranty Returns Policy Warranty Repair Request Locate a Certified Service Partner
Onsite Service Depot Service Service Training